Retail Guarantee

In the event of any dissatisfaction, manufacturing or packaging defect, retail customers can return/exchange the product at the purchased physical stores within 10 days from the date of purchase. Customers have to provide a good reason and return the said goods together with the Customer Order Receipt copy/official eCommerce Invoice. The products returned must be in good condition, usable, resellable, restockable, unopened, unaltered and have not expired.

If a product is returned after commission has already been paid out, the amount paid out will be deducted based on the Buy Back policy calculation.

Customers must attach the following at the time of returning the products:

• Product Return Form

• Reason for return

• Copy of Invoice

• Copy of Customer Order Receipt/Official eCommerce Invoice

• Products to be returned

Buy - Back Policy

Our eCommerce provides a Buy-Back Policy to any distributor who wishes to terminate his/her distributorship and return essential oil products that are purchased within 10 days from the date of his/her resignation provided that the goods are in good condition, useable, resellable, restockable, unopened, unaltered and have not expired.